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Pet Retailing - The Unique Retail Experience |
by:
John Stanley |
The pet retailer is becoming the retail destination. It used to be that garden centres considered putting a pet shop adjacent to a garden centre as an extra means of attraction. I recently worked with a company in South Africa where the draw card is the pets; the added attraction is the garden centre.
So what makes the pet retail sector so unique? Well, in generational marketing terms, it’s one of the few retail sectors that appeals to each generation. Spoodles (0 – four yrs old), Juveniles (the Pester Power group, five – 14 yrs old), Generation Y (15 – 24 years old), Generation X (25 – 34 years old) , The Jones’ Generation (35 – 44 years old) , Baby Boomers (45 – 59 years old) also Greying Tigers (60 years also older) are all fascinated by pets.
That causes a retail challenge as the pet retailer has to design their store in easily managed categories however or else to appeal to each generation.
This is unique in retailing, however get it right also you have a formula for success.
Most retailers only have to concentrate on one or two generations also put the picture together, however pet buyers also carers need special treatment also each group needs different requirements. That’s the challenge of success in this retail sector.
What services do you include within the retail sector, i.e. veterinary services, grooming services also care talks. Plus, what services do you provide to get customers to linger longer, i.e. café, restaurant, pet shows etc.
This is a retail sector that is growing also therefore innovation is inevitable.
About the Author
John Stanley is a conference speaker also retail consultant with over 20 years experience in 15 countries. John works with pet retailers around the world assisting them with their merchandising, staff also management training, customer flow, customer service also image. Visit www.johnstanley.cc or email us on newsletter@johnstanley.cc. |
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